Answers & resources
Short answers to the questions we hear most, each with a link to dig deeper.
Do I own my website when it's finished?
Yes, completely. We register your domain and accounts in your name from day one, so the site and everything it runs on is yours to keep, whatever happens next. How we work →
Can you build on the brand and logo I already have?
Absolutely. We design around your existing brand, or help refine it, so the site feels like a natural extension of your business rather than a template. Custom web design →
Do you only work with Olympia businesses?
No. We're rooted in Thurston County but design and market for clients across the country through our network. See our work →
How involved do I need to be during the build?
As much or as little as you like. We handle the heavy lifting and check in at clear milestones; your input on content and direction is what makes it truly yours. Web design →
Can you redesign my site without losing my Google rankings?
Yes. We migrate carefully and preserve your URLs and search history, so a refresh does not reset the progress you have built. Web design →
Can you improve the SEO of a website you didn't build?
Yes. We regularly take on SEO for existing sites, auditing what is there and improving it without a full rebuild. SEO services →
How do I get into Google's map pack?
It comes down to a complete Google Business Profile, steady genuine reviews, and consistent local information. Show up in the map pack →
Do reviews actually affect my ranking?
Yes, a great deal for local search. A steady stream of recent, genuine reviews is one of the strongest local ranking signals there is. What local SEO is →
How soon will SEO start working?
Usually a few months for meaningful movement, with bigger gains over six to twelve months. How long SEO takes →
Can Google Ads work on a small local budget?
Often, yes. Locally targeted campaigns face less competition than national ones, so a modest budget can still bring in calls when it is managed well. Google Ads →
Should I start with ads or SEO?
It depends on how fast you need results and your budget. Many businesses run ads for speed while SEO builds underneath. SEO vs Google Ads →
Do you manage the ads or just set them up?
We manage them on an ongoing basis, since campaigns need regular attention to stay profitable. Google Ads →
Why aren't prices listed on the site?
Because every project is different. We scope each one to your goals and give you a clear quote up front, with no surprise invoices. What a website costs →
Is a cheap website ever the right call?
For a brand-new venture on a tight budget, sometimes yes, and we will tell you so. For an established business, a bargain build usually costs more over time. The real cost of a cheap website →
What ongoing costs should I plan for?
Typically hosting, your domain, and maintenance to keep the site secure and current. We are upfront about these before you commit. Website maintenance →
Who will I actually be working with?
Twiggley is founder-led, so you work directly with Aaron and a small, hands-on team, not a rotating cast of account managers. About Twiggley →
Do you offer photography or video?
We don't, on purpose. Rather than deliver something passable, we connect you with experts in our network and project-manage the pieces. About Twiggley →
What happens if I decide to move on?
You take everything with you. Because it is all in your name, you can transition to another provider or run it yourself, with no lock-in. About Twiggley →
Do you help after the site launches?
Yes. We offer maintenance plans and ongoing marketing, so you have a partner for the long run rather than a one-and-done build. Website maintenance →
Will AI tools like ChatGPT recommend my business?
They can, when your business is clearly described and well-referenced across the web. We build sites structured so search engines and AI tools can understand and cite them. SEO services →
Do you use AI in your own work?
Yes, as a tool to work faster and smarter, always guided by two decades of experience rather than left on autopilot. AI automation →
Is my current website ready for AI search?
Many aren't. Clear structure, real answers to real questions, and solid fundamentals are what make a site quotable by AI. We can assess yours. SEO services →
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